What is TNG Reward?
The TNG Reward is a loyalty reward program brought to you by TNGD that is aimed at providing users with additional benefits and offers through the usage of the Touch 'n Go cards & TNG App.
You are required to register after downloading the TNG App mobile application. You will need to register your physical card(s) through the serial number/MFG number before you can start collecting points for card transactions. Upon registration, you will be able to earn points and redeem vouchers at participating merchant outlets for every transaction made via your card(s).
How do I earn TNG Reward points?
You can earn rewards points each time you make a payment transaction through Touch 'n Go card and/or TNG App.
Who is eligible for TNG Reward program?
The TNG Reward Program is for all Touch 'n Go Cards, Time Traveller watch & TNG App account user. Your Touch 'n Go cards & Time Traveller Watch's MFG number needs to be linked into the TNG App account to qualify for the points collection. There is no age restriction to register for an account.
Is it possible for me to link more than ONE(1) card or product into my TNG App account for points collection?
Yes, you may link more than one (1) Touch 'n Go card MFG number and/or a combination of other TNG products.
How do I register myself to start using the TNG Reward?
After downloading the TNG App mobile application, you will be automatically prompted to register. It is a one-time-off process for both TNG App & TNG Reward.
How do I redeem and utilize my TNG Reward points?
You are able to view the vouchers available in the voucher listing and redeem using your available points. Vouchers will need to be used at any listed merchant outlets before the expiry stated. Upon clicking the 'use now' button, vouchers will only last for FIVE(5) minutes before it disappears. You must ensure that you are already at cashier before clicking 'use now'.
Is it possible for me to use the same (redeemed) voucher over and over again?
No, once you clicked 'use now' button, a timer will countdown to FIVE(5) minutes and it then the voucher will be deleted from your vouchers list.
Is it possible for me to redeem same type of voucher more than once?
Yes, it is possible. You must utilize the vouchers before you are able to redeem the same voucher again. Note: While stock last or as stated in the vouchers T&Cs.
Do the points collected have an expiry date?
Yes, the points last for 3 years with a first-in, first-out basis when redemption takes place.
Is it possible for me to double up my points collection?
Yes, definitely! Retail payment, parking, & transit sectors allow you to collect double points.
I don't have a smart phone device, does that mean that I'm not able to enjoy TNG Reward points?
The TNG Reward points are only available on the TNG App. Thus, you will need to have a smart phone and download the TNG App mobile application to be able to enjoy the benefits that TNG Reward offers.
How much does it cost to users?
There are no usage fees for end users. Continuous usage of TNG App & Touch 'n Go cards will entitle you to earn points continuously.
I'm having other loyalty programs points collection, will I still be able to collect points from TNG App's usage?
Yes, the point collection will come from TNG App's payment usage regardless of having another loyalty program's existence.